Author: Dawson, Keith
Brand: CRC Press
Edition: 5
Features:
- Used Book in Good Condition
Binding: Paperback
Number Of Pages: 280
Release Date: 22-11-2003
Details: Product Description Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im About the Author Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
EAN: 9781578203055
Package Dimensions: 8.9 x 6.0 x 0.8 inches
Languages: English