Frequently asked questions.

How long are shipping times ?

Shipments are made with in one to 7 days of placing an order. Shipping times are usually between 20 and 45 days from the delivery date to reach your door step. Each product at PENNYPART.COM has an estimated delivery time which can be found in the product description. 

What is your return policy ?

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.Your return label will require you to return the item at your own expense. 

Baby Items

  • Baby items can be returned within 90 days of receipt of shipment.
  • Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
  • Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
  • If your return is not a result of an Amazon error, we won't refund the original shipping fees.

Clothing and Accessories

  • You can return clothing and accessories up to 30 days after the delivery date.
  • Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

Computers and Electronics

  • New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from PENNYPART.COM that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
  • PENNYPART.COM may test electronics that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
  • Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsalable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
  • New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Jewelry and Watches

  • Jewelry and watch items with a value of $35 or more must be returned using a track-able shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.

Pre-Paid Phone or Game Cards

  • Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to PENNYPART.COM

Software and Video Games

  • Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Jewelry and Watches

  • Jewelry and watch items with a value of $35 or more must be returned using a track-able shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return. 

Hazardous Materials

  • Hazardous materials, including flammable liquids or gases are not returnable to Pennypart.
  • Contact the manufacturer directly for service, warranty, return, and refund information.

Automotive Items

  • If you've purchased a defective automotive item, shipped from and sold by Penyypat that is covered by a published manufacturer warranty, Pennypart honors the warranty. Pennypart will either replace the item or refund the cost of the item for the life of the published warranty.

Pennypart Photos

  • Pennypart Photos printed products are not returnable to Pennypart, but maybe refundable.

Collectible Coins

  • To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
  • Items with a value of $35 or more must be returned using a track-able shipping method.
  • Before shipping a return, photograph the item for your records.
  • Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
  • Returns without the original packaging and documentation will be rejected.
  • Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

Pet Food

  • Pet food and similar products are not returnable to Pennypart, but may be refundable.

Mattresses

  • Mattresses in original packaging are returnable from your porch.
  • Unboxed, expanded, and full size mattresses are not returnable to Pennypart. If you're not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment.
  • Contact the manufacturer directly for product registration and warranty related information.

         

THANK YOU FOR SHOPPING PENNYPART.COM